Banking And Consumer Protection

In the last two decades the concept of consumer rights has undergone a sea change. Today it is not merely approaching a Consumer Forum and getting some monetary compensation for a defective product or for deficiency in service. It includes making the manufacturers, traders and the government officials accountable for their deeds and misdeeds. The consumer who was a mute spectator is now an effective decision-maker. The emergence of regulatory bodies has widened the scope for the consumer to raise his voice. And the voice is being heard. In this background the need for empowering consumers is being elt. Providing information on arious facets of consumer rights Ind responsibilities is one way of nabling the consumer to play his role in the market place.